Returns & Refunds

At RYDVEX, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following return and refund conditions.

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn, with its original packaging and tags where applicable. You may also be required to provide proof of purchase.

How to Request a Return

To request a return, please contact us before sending any item back.

Email: mohammadahmadh23@gmail.com

Please include your order number, the reason for the return, and any relevant photos or information that may help us evaluate your request.

Items returned without contacting us first may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.

Please provide your order number and clear photos of the product and packaging so we can investigate the issue and determine the appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, personalization, or other applicable restrictions.

Sale items or gift cards may also be non-returnable unless otherwise required by applicable law.

Return Shipping

Return shipping costs may depend on the reason for the return and the circumstances of the order.

If the item is defective, damaged, or incorrect due to an error on our part, we will review the situation and determine the appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Exchanges

If you need a different product or variant, please contact us. Depending on the circumstances and product availability, we may recommend returning the original item and placing a new order.

Contact Us

If you have any questions about returns or refunds, please contact us at: